Direct Investigation Reports
2021/2022
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May 2021
Management and Repair of Public Toilets by Food and Environmental Hygiene Department and Architectural Services Department |
Chinese version only Summary | |||
 |
May 2021
Regulatory Regime for Lifts and Escalators |
Chinese version only Summary | |||
2020/2021
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29 March 2021
Government’s Handling of Misconnection of Private Building Sewers to Stormwater Collection System |
Word Version Summary | |||
 |
4 March 2021
Government’s Mechanism for Monitoring Vaccines Provided by
Private Healthcare Facilities
|
Chinese version only Summary | |||
 |
17 December 2020
Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports
|
Chinese version only Summary | |||
 |
17 December 2020
Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks
|
Word Version Summary | |||
 |
29 October 2020
Monitoring of Outsourced Street Cleansing Services by the Food and Environmental Hygiene Department
|
Word Version Summary | |||
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29 October 2020
Maintenance and Repair of Play and Fitness Equipment in Public Rental Housing Estates Managed by Housing Department
|
Chinese version only Summary | |||
 |
9 July 2020
Leisure and Cultural Services Department’s Regulation of Public Coaching Activities at Public Swimming Pools
|
Chinese version only Summary | |||
 |
9 July 2020
Leisure and Cultural Services Department’s Allocation of Swimming Lanes in Public Swimming Pools and Its Monitoring Mechanism
|
Chinese version only Summary | |||
 |
9 July 2020
Utilisation of Low-charge Hospital Beds in Private Hospitals
|
Chinese version only Summary | |||
2019/2020
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5 March 2020
|
Word Version | |||
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21 January 2020
Mechanisms for Verifying Travel Records of Comprehensive Social Security Assistance/Social Security Allowance Applicants and Recipients
Direct Investigation Report - Executive Summary |
Word Version | |||
 |
14 January 2020
Education Bureau’s Mechanisms for Approving Applications for School Fee Revision by Direct Subsidy Scheme/Private Schools and Collection of Other Charges by Private Schools
Direct Investigation Report - Executive Summary |
Word Version | |||
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14 January 2020
Lands Department’s Enforcement against Commercial Use of Public Pedestrian Passages and Public Atria in Private Malls
Direct Investigation Report - Executive Summary |
Word Version | |||
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12 December 2019
Leisure and Cultural Services Department’s Arrangements for Depositing Layout Plans of Public Pleasure Grounds in Land Registry
Direct Investigation Report - Executive Summary |
Word Version | |||
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12 December 2019
Allocation Mechanism of Ward Offices under Housing Department
Direct Investigation Report - Executive Summary |
Word Version | |||
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14 November 2019
Notification Mechanism and Arrangements of Housing Department and Social Welfare Department for Imprisoned Singleton Public Rental Housing Tenants
Direct Investigation Report - Executive Summary |
Word Version | |||
 |
22 October 2019
Government’s Planning and Arrangements for Ancillary Facilities for Electric Private Vehicles
Direct Investigation Report - Executive Summary |
Word Version | |||
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22 October 2019
Mechanism for Identifying and Reporting Suspected Child Abuse Cases
Direct Investigation Report - Executive Summary |
Word Version | |||
 |
14 August 2019
Buildings Department’s Implementation of Mandatory Window Inspection Scheme
Direct Investigation Report - Executive Summary |
Word Version | |||
2018/2019
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March 2019
Government’s Follow-up Mechanism Regarding Psychological Health Assessment of School Children
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
March 2019
Marine Department’s Arrangements for Private Vessel Moorings
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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February 2019
Government’s support for non-Chinese speaking students
|
Pdf Version | |||
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February 2019
Government’s handling of two trees in front of Tang Chi Ngong Building of University of Hong Kong
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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December 2018
Social Welfare Department’s Monitoring of Services of Residential Care Homes for the Elderly
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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December 2018
Government’s Regulation of Proprietary Chinese Medicine
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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November 2018
Regulation of illegal burials outside Permitted Burial Grounds by the Home Affairs Department and the Lands Department
|
Pdf Version | |||
 |
October 2018
Housing Department’s Arrangement for Using Idle Spaces in Public Housing Estates
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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August 2018
Food and Environmental Hygiene Department’s
Rental Management of Market Stalls
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
August 2018
Food and Environmental Hygiene Department’s Regulation of Market Stalls
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
June 2018
Immigration Department’s mechanism for following up cases of unregistered birth
**Full Report in Chinese Version Only
|
Pdf Version Summary | |||
 |
April 2018
Government Departments' Handling of the Problem of Air-conditioner Dripping
|
Pdf Version | |||
2017/2018
 |
March 2018
Water Supplies Department's Maintenance of Government Water Mains and Risk Management
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
February 2018
The Mechanism of the Food and Health Bureau and the Department of Health for Handling Smoking Offences
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
February 2018
Government’s Control over Fly-tipping of Construction Waste and Landfilling Activities on Private Land
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
January 2018
Social Welfare Department’s Support Services for
Persons with or Suspected to Have Mental Health Problems
and Their Families/Carers and Neighbours
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
November 2017
Food and Environmental Hygiene Department’s System
of Safety Control for Imported Fruits and Vegetables
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
October 2017
Transport Department’s handling of a road section enclosed and left idle for prolonged period
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
September 2017
Lands Department’s Enforcement against a Village House with Irregularities
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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September 2017
Leisure and Cultural Services Department’s Criteria and Procedures for Procuring and Withdrawing Library Materials
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
28 June 2017
Food and Environmental Hygiene Department’s criteria for
publicising list of traders involved after issuing Food Safety Order
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
28 June 2017
The arrangement between Housing Department and Water Supplies Department regarding payment of water charges for common areas and vacant units in public housing estates
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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May 2017
Government’s Regulation of Factory Canteens
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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April 2017
Hong Kong Airport Authority’s mechanism for issuing Airport Restricted Area Permits |
Pdf Version | |||
2016/2017
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March 2017
Housing Department’s Mechanism for Taking Follow-up Action against Unauthorised Alterations by Public Housing Tenants
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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March 2017
Education Bureau’s Regulation of Institutions Offering Non-local Higher and Professional Education Courses
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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March 2017
Government Regulation of Special Transport Services to Persons with Mobility Difficulties
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
January 2017
Arrangements on Display of Publicity Materials in Public Housing Estates
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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December 2016
Education Bureau’s Regulation of Kindergarten Application Fees
|
Pdf Version | |||
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September 2016
Lands Department’s System of Regularisation of Illegal Occupation of Government Land and Breach of Lease Conditions
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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September 2016
Temporary Closure of Public Swimming Pools / Beaches under Leisure and Cultural Services Department Due to Shortage of Lifeguards
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
28 June 2016
Government’s Follow-up Actions regarding Insufficient Provision of Public Columbarium Niches
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
June 2016
Marine Department’s Follow-up Mechanism on Recommendations Made in Marine Incident Investigation Reports
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
June 2016
Government’s Tree Management Regime and Practices
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
June 2016
Government’s Handling of Four Stonewall Trees along Bonham Road
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
2015/2016
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March 2016
Home Affairs Department’s Management of Booking and Use of Facilities of Community Halls and Community Centres |
Pdf Version | |||
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March 2016
Problems Relating to Enforcement of Fire Safety (Buildings) Ordinance
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
28 January 2016
Government’s Implementation of Strengthened Control of Exhaust Emissions from Petrol and LPG Vehicles
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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December 2015
Method of Calculation of Waiting Time for Public Rental Housing and Release of Information
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
December 2015
Management of Permitted Burial Grounds
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
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August 2015
Water Supplies Department’s Mechanism for Handling Leaks of Private Water Pipes
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
August 2015
Regulation of Fire Safety Measures for New Territories Exempted Houses
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
 |
May 2015
Rating and Valuation Department’s Regulation of Display of Building Numbers
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
2014/2015
 |
March 2015
Safety Regulation of Eco-friendly Refrigerants
**Full Report in Chinese Version Only |
Pdf Version Summary | |||
March 2015
| Procedures for Approval of Loan Applications and Recovery of Debts under the Non-means-tested Loan Scheme
**Full Report in Chinese Version Only |
Pdf Version | Summary | ||
March 2015
| Education Bureau’s Non-disclosure of Teachers’ Registration Status
**Full Report in Chinese Version Only |
Pdf Version | Summary | ||
January 2015
| Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing
**Full Report in Chinese Version Only |
Pdf Version | Summary | ||
October 2014
| Government’s Regulation of Guesthouses | Pdf Version | Summary | ||
June 2014
| Regulatory Measures and Enforcement Actions against Street Obstruction by Shops
**Full Report in Chinese Version Only |
Pdf Version | Summary | ||
June 2014
| Management and Release of Patient Records by Hospital Authority | Pdf Version | Summary | ||
2013/2014
March 2014
| The Access to Information Regime in Hong Kong (Supplementary information posted on 17 April 2014) | Pdf Version | Summary |
March 2014
| Public Records Management in Hong Kong (Supplementary information posted on 17 April 2014) | Pdf Version | Summary |
January 2014
| “Special Procedures” of Buildings Department for Handling UBW Cases Involving Celebrities | Pdf Version | Summary |
January 2014
| Mechanism of Transport Department for Monitoring the Frequencies of Franchised Bus Services
**Full Report in Chinese Version Only |
Pdf Version | Summary |
October 2013
| Control of Healthcare Professions Not Subject to Statutory Regulation | Pdf Version | Summary |
October 2013
| Regulation of Sale of Chilled Meat
**Full Report in Chinese Version Only |
Pdf Version | Summary |
2012/2013
March 2013
| Regulatory Measures and Enforcement Actions against Illegal Extension of Business Area by Restaurants
**Full Report in Chinese Version Only |
Pdf Version | Summary |
March 2013
| Recovery of Mortgage Default Debts | Pdf Version | Summary |
January 2013
| Conveyance of Patients by Ambulance to "Area Hospitals"
**Full Report in Chinese Version Only |
Pdf Version | Summary |
September 2012
| Administration of Government Policy on Private Recreational Leases
**Full Report in Chinese Version Only |
Pdf Version | Summary |
September 2012
| Booking and Use of Sports Facilities of Leisure and Cultural Services Department
**Full Report in Chinese Version Only |
Pdf Version | Summary |
May 2012
| Effectiveness of Administration of Temporary Closure of Metered Parking Spaces during Road Works carried out by Public Utilities | Pdf Version | Summary |
2011/2012
March 2012
| Granting of Short Term Tenancies at Nominal Rent
**Full Report in Chinese Version Only |
Pdf Version | Summary |
March 2012
| Mechanism for Monitoring Private Residential Care Homes for the Elderly | Pdf Version | Summary |
February 2012
| Special Education Services for Students with Moderate to Severe Emotional and Behavioural Difficulties
**Full Report in Chinese Version Only |
Pdf Version | Summary |
September 2011
| Water Meter Reading and Billing System | Pdf Version | Summary |
September 2011
| Government Measures to Protect Country Park Enclaves
**Full Report in Chinese Version Only |
Pdf Version | Summary |
2010/2011
March 2011
| Enforcement against Unauthorised Building Works in New Territories Exempted Houses | Pdf Version | Summary |
December 2010
| Transport Department Actions for Safe Operation of Public Light Buses | Pdf Version | Summary |
December 2010
| Management of Non-Emergency Ambulance Transfer Service by Hospital Authority | Pdf Version | Summary |
September 2010
| Allocation and Monitoring of Government Land | Pdf Version | Summary |
September 2010
| Driving-offence Points System | Pdf Version | Summary |
May 2010
| Fire Safety Regulatory Measures | Pdf Version | Summary |
2009/2010
January 2010
| Checking of Eligibility for Subsidised Medical Services | Pdf Version | Summary |
January 2010
| Effectiveness of Administration of Code on Access to Information | Pdf Version | Summary |
October 2009
| Granting of Disability Allowance and Processing of Appeals by Social Welfare Department | Pdf Version | Summary |
August 2009
| Regulatory System of Lifts | Pdf Version | Summary |
August 2009
| Housing Department's Handling of Complaints Involving Claims | Pdf Version | Summary |
June 2009
| System for Development of Question Papers in Public Examinations | Pdf Version | Summary |
2008/2009
March 2009
| Free Admission Scheme for Using Leisure Facilities from July to September 2008 | Pdf Version | Summary |
March 2009
| Support Services for Students with Specific Learning Difficulties | Pdf Version | Summary |
December 2008
| Government's Measures for Street Management | Pdf Version | Summary |
December 2008
| Control of Roadside Banners | Pdf Version | Summary |
December 2008
| Prevention of Abuse of Special Grants under the CSSA Scheme | Pdf Version | Summary |
June 2008
| Effectiveness of the Integrated Call Centre in Handling Complaints | Pdf Version | Summary |
April 2008
| Handling of Water Seepage Complaints by Food and Environmental Hygiene Department, Buildings Department and Water Supplies Department | Pdf Version | Summary |
2007/2008
March 2008
| Alleged Overcharging of Water Bills by Water Supplies Department | Pdf Version | Summary |
February 2008
| Special Examination Arrangements for Students with Specific Learning Difficulties by Education Bureau and Hong Kong Examinations and Assessment Authority | Pdf Version | Summary |
November 2007
| Mechanism for handling conflict of interests in organisations subvented by Leisure and Cultural Services Department | Pdf Version | Summary |
April 2007
| Assessment of Children with Specific Learning Difficulties | Pdf Version | Summary |
2006/2007
March 2007
| Monitoring of Cases with Statutory Time Limit for Prosecution by Food and Environmental Hygiene Department | Pdf Version | Summary |
November 2006
| System for Processing Applications for Disability Allowance by Social Welfare Department | Pdf Version | Summary |
September 2006
| The Administration of the Mid-Levels Moratorium | Pdf Version | Summary |
2005/2006
April 2006
| The Medical Fee Waiver System Administered by Hospital Authority and Social Welfare Department | Pdf Version | Summary |
January 2006
| The Monitoring of Cases Assigned Out by Legal Aid Department | Pdf Version | Summary |
September 2005
| The Monitoring of Property Services Agents by Housing Department | Pdf Version | Summary |
April 2005
| The Letting of Market Stalls by Auction | Pdf Version | Summary |
2004/2005
December 2004
| Bloodworm Incidents in Public Swimming Pools | Pdf Version | Summary |
November 2004
| The Administration of Urn Grave Cemeteries | Pdf Version | Summary |
August 2004
| The Enforcement Action on Unauthorised Building Works in New Territories Exempted Houses | Pdf Version | Summary |
June 2004
| Enforcement of the Building Management Ordinance | Pdf Version | Summary |
May 2004
| 2003 Priority Arrangements for Surplus Teachers in Aided Primary Schools | Pdf Version | Summary |
2003/2004
March 2004
| The Handling of Examination Scripts under Marking | Pdf Version | Summary |
December 2003
| The Prevention of Abuse of the Comprehensive Social Security Assistance Scheme | Pdf Version | Summary |
November 2003
| The Assistance Provided by Home Affairs Department to Owners and Owners' Corporations in Managing and Maintaining their Buildings | Pdf Version | Summary |
July 2003
| The Operations of the Integrated Call Centre | Pdf Version | Summary |
May 2003
| The Enforcement of Education Ordinance on Universal Basic Education | Pdf Version | Summary |
2002/2003
March 2003
| The Role of Home Affairs Department in Facilitating the Formation of Owners' Corporations | Pdf Version | Summary |
February 2003
| The Monitoring of Charitable Fund-Raising Activities | Pdf Version | Summary |
November 2002
| The Mechanism for Handling Missing Patients in HA Hospitals | Pdf Version | Summary |
October 2002
| The Administration of Vehicle Registration Marks Auction | Pdf Version | Summary |
August 2002
| Funding of Sports Programmes by Hong Kong Sports Development Board | Pdf Version | Summary |
May 2002
| Education Department's Contingency and Relief Measures for the Secondary School Places Allocation Exercise 2001 | Pdf Version | Summary |
2001/2002
March 2002
| Administration of Public Examinations | Pdf Version | Summary |
March 2002
| Mechanism for Enforcing the Prohibition of Smoking in No Smoking Areas and Public Transport Carriers | Pdf Version | Summary |
March 2002
| Management of Construction Projects by the Housing Authority and the Housing Department | Pdf Version | Summary |
June 2001
| Procedures for Handling Travellers Suspected of Using False or Otherwise Suspect Travel Documents | Pdf Version | Summary |
April 2001
| Procedures for Immigration Control of Persons who Present Themselves, are Found or Returned to Immigration Check Points without Proof of Identity | Pdf Version | Summary |
2000/2001
January 2001
| Selected Issues Concerning the Management of Government Crematoria | Pdf Version | Summary |
November 2000
| Clearance of Provisional Urban Council Tenants and Licence Holders Affected by Land Development Corporation's Development Projects | Pdf Version | Summary |
September 2000
| Selected Issues Concerning the Provision of Retraining Courses by the Employees Retraining Board | Pdf Version | Summary |
August 2000
| Regulatory Mechanism for Local Travel Agents for Inbound Tours | Pdf Version | Summary |
