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Direct Investigation

Cases under Investigation

14 January 2021 Government’s regulation of boarding facilities for foreign domestic helpers Word Version
14 January 2021 Effectiveness of rodent prevention and control by Food and Environmental Hygiene Department Word Version
30 November 2020
Regulatory work on dog keepers’ obligations by Agriculture, Fisheries and Conservation Department
30 November 2020
Management and effectiveness of waste separation bins
12 October 2020
Government’s arrangements for engaging outside interpretation services
20 August 2020
Effectiveness of mosquito prevention and control by Food and Environmental Hygiene Department
20 August 2020
Government’s mechanism for monitoring vaccines provided by private healthcare facilities
21 May 2020
Government handling of misconnection of private building sewers to stormwater drains
16 April 2020
Regulatory regime for lifts and escalators
15 May 2019 Government’s management of public toilets Pdf Version
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  • About this Office

    • Welcome Message
    • Vision & Mission
    • Role & Jurisdiction
    • Ombudsman OrdinanceExternal Link
    • Organisation Structure
    • Performance Pledges
    • Access to Information
    • FAQ
    • RSS
  • Handling of Complaints

    • Complaint Handling Procedures
    • Complaint Handling Methods
    • Request for Re-assessment / Review
    • Flow Chart on Handling of a Complaint
    • Investigation Reports
    • Complaint Against the Office
    • Complainants Charter
  • Direct Investigation

    • Direct Investigation Function
    • Guidelines for Initiating Direct Investigation
    • Cases under Investigation
    • Direct Investigation Reports
  • Publicity & Promotion

    • Events & Press Release
    • Publicity Videos
    • Related Links
  • Publications

    • Annual Reports
    • Investigation Reports
    • Direct Investigation Reports
    • OmbudsNews
    • Selected Cases Relating to Code on Access to Information
    • Other Publications
  • Recruitment

    • Staff Structure
    • Vacancies
    • Application Form
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