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Handling of Complaints

Summary of Investigation Reports

 
2018/2019
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September 2018
Transport Department’s Improper Arrangement for Implementation of Two-way Toll Collection at the Lantau Link That Caused Serious Traffic Congestion Pdf Version
April 2018
Handling of a Complaint by Highways Department and Labour Department about Inadequate Safety Measures for Lifting Operations in a Government Infrastructure Project
Pdf Version
2017/2018
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November 2017
Handling of an Application for Housing Transfer by Social Welfare Department and Housing Department
Pdf Version
2016/2017
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December 2016
Complaints against Buildings Department for Defective Follow-up Actions on Removal Orders
Pdf Version
2015/2016
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28 January 2016
Handling of Food Safety Complaints by Food and Environmental Hygiene Department
Pdf Version
Sept 2015
Complaint against Food and Environmental Hygiene Department for Delay in Collecting Food Sample for Testing N/A
2014/2015
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January 2015
Complaint against Airport Authority for Mishandling Enquiries about CCTV System
Pdf Version
October 2014
Food and Environmental Hygiene Department’s arrangements in allocating columbarium niches
Pdf Version
October 2014
Water Supplies Department and Lands Department for refusal to take over and maintain waterworks in Government road areas
Pdf Version
2013/2014
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October 2013
Complaint against Transport Department about Handling of Taxi Complaints Pdf Version
2012/2013
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March 2013
Complaint against Lands Department for Delay in Taking Lease Enforcement Actions Pdf Version
March 2013
Complaint against Agriculture, Fisheries and Conservation Department, Transport Department and Highways Department for Failing to Implement Properly the Restriction on Vehicular Entry into a Country Park on General Holidays Pdf Version
January 2013
Complaint against Transport Department, Lands Department and Home Affairs Department about Unlawful Occupation of Government Land Pdf Version
January 2013
Complaint against Social Welfare Department for Unreasonableness in its Assessment of the Income of CSSA Recipients Pdf Version
May 2012
Complaint against Three Government Departments for Failing to Curb the Unauthorised Activities of a Hawker Stall Pdf Version
2011/2012
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February 2012
Complaint against Agriculture, Fisheries and Conservation Department for Failure to Discharge Its Duties to Properly Handle Stray Cat Nuisance Pdf Version
February 2012
Complaint against Lands Department for Refusal to Deal with an Unauthorised Structure on "Government Property" Pdf Version
April 2011
Complaint against Seven Government Departments for Delay in Handling a Road Repair Works Pdf Version
April 2011
Complaint against Housing Department for Failing to Allocate Public Rental Housing Flats Fairly Pdf Version
2010/2011
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December 2010
Complaints about Water Meter Mix-up Pdf Version
May 2010
Complaint about Illegal Parking of Bicycles at a Public Transport Interchange Pdf Version
2009/2010
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October 2009
Complaint against Lands Department and Land Registry Pdf Version
June 2009
Complaint against Agriculture, Fisheries and Conservation Department and Efficiency Unit for Euthanising a Dog Reported Lost Pdf Version
2008/2009
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June 2008
Complaint against Hong Kong Examinations and Assessment Authority Pdf Version
2007/2008
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November 2007
No fore-warning on surcharge for overstaying in public housing unit Pdf Version
November 2007
Inadequate disclosure to Home Ownership Scheme purchasers on slope maintenance responsibility Pdf Version
2006/2007
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December 2006
Complaint against Vocational Training Council for impropriety in conducting a tender exercise Pdf Version
2005/2006
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January 2006
A Case involving Two Concurrently Valid Endorsements: Complaint against Immigration Department Unfounded Pdf Version
October 2005
Complaint against Housing Department, Lands Department and Planning Department for shirking responsibility and delay in handling an unauthorised structure Pdf Version
October 2005
Complaint against Office of the Telecommunications Authority and Buildings Department for impropriety in approving an application for installation of a mobile telephone base station Pdf Version
June 2005
Complaint against Social Welfare Department for delay in processing an application for disability allowance Pdf Version
June 2005
Complaint against Lands Department for delay in handling water seepage problem on a retaining wall Pdf Version
2004/2005
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January 2005
Complaint against six Government departments for failing to resolve the problem of laundry drying in public places Pdf Version
January 2005
Complaint against the Official Receiver's Office for delay in following up a report of bankruptcy offence Pdf Version
2003/2004
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March 2004
Two complaints against Housing Department respectively for - (a) delay in resolving a case of seepage on the ceiling; and (b) unfair treatment to the tenant whose unit was alleged to have caused the seepage Pdf Version
January 2004
Complaint against Housing Department for delay in processing a report on using a forged document to apply for public housing Pdf Version
January 2004
Complaint against Buildings Department for impropriety in carrying out emergency works Pdf Version
December 2003
Complaint against Food and Environmental Hygiene Department for impropriety in handling the withdrawal of an application for transfer of food business licence Pdf Version
August 2003
Complaint against Housing Department for ineffective supervision of a property services company which resulted in prolonged occupation of venues in a public housing estate Pdf Version
August 2003
Complaint against Home Affairs Department for maladministration in assisting an owner to obtain the ownership records of an estate free of charge Pdf Version
2002/2003
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March 2003
Complaint against Drainage Services Department, Home Affairs Department and Lands Department for dodging responsibility to repair a damaged stream bank/retaining wall adjacent to a house Pdf Version
February 2003
Complaint against Fire Services Department for improperly handling an application for Fire Services Certificate Pdf Version
February 2003
Complaint against Hong Kong Housing Authority and Housing Department for mismanagement in the sell-back of an HOS flat Pdf Version
November 2002
Complaint against Buildings Department for impropriety in handling the maintenance of the external walls of a Building Pdf Version
November 2002
Complaint against Buildings Department for impropriety in handling the repair of a party wall Pdf Version
October 2002
Complaint against Housing Department for delaying the processing of application for Autopay and unreasonably refusing the complainant to use Payment by Phone Service to pay rent Pdf Version
August 2002
Complaint against Leisure and Cultural Services Department for improper procedures of handling books returned by borrowers Pdf Version
August 2002
Complaint against Housing Department for collecting excessive debris removal charge Pdf Version
July 2002
Complaint against Leisure and Cultural Services Department for tolerating swimming clubs conducting improper teaching activities in public swimming pools and obstructing other swimmers Pdf Version
July 2002
Complaint against Leisure and Cultural Services Department for Unreasonably Rejecting Applications for Hiring of its Venues Pdf Version
2001/2002
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December 2001
Complaint against Housing Department for sending out messages little short of being threatening to staff upon implementation of the Voluntary Departure Scheme; issuing guidelines to staff misleading them into believing that no ceiling would be set on the number of units to be outsourced under the Management Buy Out Option; and adopting a double standard in that only the shareholding employees were allowed to apply for reinstatement Pdf Version
December 2001
Complaint against the staff of the Kowloon-Canton Railway Corporation for failure to follow the ticket-checking procedure properly Pdf Version
December 2001
Complaint against the Leisure and Cultural Services Department for failing to properly manage the “licensed area” at the light refreshment restaurant premises leased to the complainant and recovering from him the costly expenses incurred by the reinstatement works Pdf Version
September 2001
Complaint against Government Supplies Department and Hospital Authority for premature award of contract for supply of medical oxygen and containers Pdf Version
September 2001
Complaint against the Housing Department for failing to arrange an open tender for the provision of decoration debris removal service to a newly completed estate Pdf Version
April 2001
Complaint against the staff of the Housing Department for entering the private tenement flat of the complainant without giving a reasonable explanation and asking her young daughter to sign on documents which she did not understand Pdf Version
2000/2001
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January 2001
Complaint against the Buildings Department, Lands Department and Planning and Lands Bureau for maladministration relating to the title deeds of houses in Fairview Park Pdf Version
November 2001
Complaint against the Census and Statistics Department for wrongly sending its Notices on Lodgement of Import/Export/Re-export Declaration despite repeated complaints Pdf Version
September 2000
Complaint against the Housing Department for (a) impropriety in handling the complainant’s request for a credit of 3 years’ waiting time in respect of his application for public housing and (b) failure to give him a written reply in response to his request Pdf Version
September 2000
Complaint against the Lands Department, Home Affairs Department, Environmental Protection Department, Planning Department and Transport Department for unreasonably approving the re-grant of a site for use as public car park Pdf Version
August 2000
Complaint against the Inland Revenue Department for committing the same mistake for two consecutive years of assessment Pdf Version
August 2000
Complaint against the former Regional Services Department for impropriety in the service of summonses Pdf Version
June 2000
Complaint against a doctor of the Hospital Authority for falsely stating that the complainant had not requested to see the District Judge or Magistrate Pdf Version
1999/2000
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February 2000
Complaint against the Housing Department for: (a) cancelling the complainant’s application for special transfer without giving her prior written notice and clearly explaining to her the reasons for the cancellation; and (b) misleading her into believing that she would be given three offers of public rental flat allocation Pdf Version
February 2000
Complaint against the former Agriculture and Fisheries Department and the Lands Department for evading responsibility and delaying action on a tree which posed danger to passers-by Pdf Version
January 2000
Complaint against Transport Department for failure to monitor/supervise the operation of the Hongkong & Yaumati Ferry Co Ltd (HYF) sufficiently during the course of preparation for and commissioning of the new Cheung Chau - Central, Mui Wo - Central and Peng Chau - Central licensed ferry services which commenced operations on 1 April 1999 Pdf Version
November 1999
Complaint against the Social Welfare Department for: (a) the unreasonable procedures in the review of the Disability Allowance payable to the complainant, and (b) the unfriendly manner of the caseworker Pdf Version
August 1999
Complaint against the Housing Department for : (a) delay of some five months in notifying the complainant about the cancellation of his application for public housing; and (b) mishandling his letters Pdf Version
May 1999
Complaint against the Lands Department for delay and mishandling of the applications for change of trade and change of tenancy in respect of a Short Term Tenancy Pdf Version
May 1999
Complaint against a hospital under the Hospital Authority for its refusal to loan an X-ray film for use by a private hospital as reference Pdf Version
1998/1999
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March 1999
Complaint against the Housing Department for delay in handling an application for external transfer on medical grounds Pdf Version
March 1999
Complaint against the Buildings Department for failing to identify an unauthorized structure during an inspection and to offer a written explanation for the issue of a superseding order Pdf Version
March 1999
Complaint against the Transport Department and the Administrative Office of a Magistracy of the Judiciary Pdf Version
March 1999
Complaint against the Housing Department for unreasonably laying a communal salt water pipe which runs through their Home Ownership Scheme flats without their knowledge Pdf Version
March 1999
Complaint against the Buildings Department for delay in taking follow-up action after serving a Demolition Order Pdf Version
February 1999
Complaint against the Securities & Futures Commission about impropriety in handling the complainant's application for a replacement registration certificate Pdf Version
February 1999
Complaint against the Inland Revenue Department for over-assessment on tax liabilities and repeated problems of lack of internal communication and co-ordination Pdf Version
December 1998
Complaint against the Hong Kong Housing Society and the Housing Department for maladministration in handling matters relating to the construction and sale of flats of a housing estate Pdf Version
December 1998
Complaint against the Home Affairs Department for not adhering to its own Working Guidelines in handling an application under Section 3A of the Building Management Ordinance (BMO) in respect of the formation of an Owner' Corporation for a group of private residential buildings Pdf Version
November 1998
Complaint against the Social Welfare Department for having unreasonably suspended payment of his Disability Allowance Pdf Version
November 1998
Complaint against the Buildings Department for maladministration in regard to the issue of a removal order Pdf Version
November 1998
Complaint against the Water Supplies Department for failing to take action to disconnect the water supply to a premises according to the law, resulting in the complainant's being accused by the Department of default in the payment of the water charges for the period from 1995 to 1997 Pdf Version
October 1998
Complaint against the Hospital Authority for failure to give proper medical treatment and improperly requesting the complainant to sign a "Discharge Against Medical Advice" form Pdf Version
October 1998
Complaint against the Immigration Department for mistakenly requesting the Correctional Services Department to bring the complainant to the immigration office for interview Pdf Version
October 1998
Complaint against the Lands Department for permitting the developer of small houses to remove a footpath without prior consultation with the affected residents Pdf Version
September 1998
Complaint against the Electrical & Mechanical Services Department and the Highways Department for mishandling a claim for repair cost against the complainant in respect of a traffic accident involving government properties Pdf Version
August 1998
Complaint against the Student Financial Assistance Agency (SFAA) for delay in handling an application under the Local Student Finance Scheme (LSFS) and poor attitude of the processing officer concerned (August 1998) Pdf Version
August 1998
Complaint against the Housing Department for unreasonable deletion from a tenancy without provision of proper rehousing Pdf Version
July 1998
Complaint against the Marine Department (MD) for prohibiting the handling of containers at the eastern end of a Public Cargo Working Area Pdf Version
May 1998
Complaint against the Works Bureau , Territory Development Department, Drainage Services Department and Highways Department in connection with the handling of the flooding in Mongkok Pdf Version
May1998
Complaint against the Urban Services Department, the Home Affairs Department and Land Development Corporation for maladministration in regard to the reprovisioning arrangements for the business stalls affected by a LDC redevelopment program Pdf Version
May 1998
Complaint against the Housing Department for delay in the payment of Domestic Removal Allowance in Temporary Housing Clearance Pdf Version
April 1998
Complaint against the Water Supplies Department for inappropriately handling a complaint about water pressure at the complainant's house and asking her to install a water pipe at her own cost instead of honouring its promise to replace the pipe at her house Pdf Version
April 1998
Complaint against the Lands Department for mishandling an application for relocation of a temple and the Housing Department for failure to make reprovisioning of the temple before cancelling its temporary licence Pdf Version
April 1998
Complaint against the Government Laboratory for taking unreasonably long time in producing a toxicological examination report, and the Department of Health for failing to inform the complainant on the progress of the said report and refusing to provide the telephone number of the Govt. Lab Pdf Version
1997/1998
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March 1998
Complaint against the Hong Kong Housing Society for setting unreasonable eligibility criterion and making changes to complainant's application without his consent Pdf Version
March 1998
Complaint against the Judiciary - mistakenly given the complainant a copy of a written judgment and not concerning his application for leave to appeal against jurisdiction Pdf Version
March 1998
Complaint against the Legal Aid Department for inappropriately advising legal aid applicant to withdraw his appeal lodged with the court against the refusal of legal aid Pdf Version
February 1998
Complaint against the Lands Department for delay in processing an application for building a small house and for mishandling the small house application Pdf Version
February 1998
Complaint against Hong Kong Housing Authority and Water Supplies Department for delay in carrying out rectification works to installation of protection cage to water meters Pdf Version
January 1998
Complaint against the Regional Services Department for having made serious mistakes in its planning, design and construction of a restaurant site at a new park Pdf Version
January 1998
Complaint against the Hospital Authority for failure to attend to a patient promptly and for mishandling a complaint Pdf Version
December 1997
Complaint against the Inland Revenue Department - delay in responding to a tax objection. Pdf Version
November 1997
Complaint against the Highways Department, the Territory Development Department and the Lands Department for failing to erect street name plates at four new streets in Fanling in a timely manner Pdf Version
November 1997
Complaint against the Judiciary for incorrectly informing an appellant that translation of court documents would not be provided Pdf Version
November 1997
Complaint against the Hospital Authority for lack of consideration towards the well-being of the patient, resulting in delay in giving suitable medical treatment Pdf Version
October 1997
Complaint against the Housing Department for unreasonably deleting the complainant's grandson from the public housing tenancy Pdf Version
October 1997
Complaint against the Lands Department and the Urban Services Department for failing to take enforcement action against an illegal structure and poor co-ordination between the two departments in handling this complaint Pdf Version
September 1997
Complaint against the Inland Revenue Department - raising demand for salaries tax on a taxpayer without ascertaining his chargeability, and failing to effectively convey its tax demand and taking tax recovery action unjustifiably Pdf Version
September 1997
Complaint against the Transport Department for providing misleading information to the Transport Advisory Committee Pdf Version
August 1997
Complaint against the Health and Welfare Bureau for inadequate consultation on Medical Registration (Amendments) Ordinance Pdf Version
July 1997
Complaint against the Security Branch for delay in handling an Immigration Appeal Pdf Version
June 1997
Complaint against the Judiciary for ill-manner of a Labour Tribunal officer, keeping a client waiting for an unduly long time, inappropriately arranging the client to be interviewed together with another client, and failing to timely inform the client that his attendance at the tribunal hearing was no longer required Pdf Version
June 1997
Complaint against the Social Welfare Department for delay in the release of the second payment of the Criminal Injuries Compensation Pdf Version
may 1997
Complaint against the Post Office for unreasonably requiring the payment for the change of the postal franking machine die Pdf Version
May 1997
Complaint against the Economic Services Branch, Government Secretariat for withholding two consultancy study reports without a valid reason under the Code on Access to Information Pdf Version
April 1997
Complaint against the Lands Department and the Agriculture and Fisheries Department for delay in taking enforcement action against unauthorised developments of a recreational resort on government land in a country park in the New Territories Pdf Version
1996/1997
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March 1997
Complaint against Security Branch, Government Secretariat - giving insufficient notice in inviting applications for funding support, failing to duly and thoroughly assess a funding application, and refusing to answer related enquiries Pdf Version
February 1997
Complaint against the Water Supplies Department for overcharging and for the impudent attitude of the staff in handling the complaint Pdf Version
January 1997
Complaint against the Hospital Authority for the poor co-ordination between the Department of Surgery and the Intensive Care Unit in the Prince of Wales Hospital, resulting in the repeated postponement of operation for the complainant’s father Pdf Version
November 1996
Complaint against the Mass Transit Railway Corporation for unsatisfactory tendering method in arranging building insurance for a MTRC managed housing estate Pdf Version
November 1996
Complaint against the Official Receiver’s Office for undue delay in gazetting an Order to rescind a Receiving Order and unreasonably expecting payment for the gazetting expenses Pdf Version
November 1996
Complaint against the Hospital Authority for the inefficient and ineffective system of retrieving patient records in the General Out-patient Department(GOPD) of Kwong Wah Hospital Pdf Version
November 1996
Complaint against the Health & Welfware Branch for insufficient consultation on the building of a primary health care centre & nursing home Pdf Version
October 1996
Complaint against the Transport Department for unreasonably refusing to grant exemption for the payment of First Registration Tax (FRT) on a motor vehicle Pdf Version
June 1996
Complaint against Judiciary for improper arrangement in its notification Pdf Version
May 1996
Complaint against the administration for the trade effluent surcharge scheme Pdf Version
April 1996
Complaint against Hospital Authority for inappropriate placement of a patient suffering from an infectious disease next to complainant’s mother and impoliteness of a doctor Pdf Version
April 1996
Complaint against the Hospital Authority for impropriety in handling a complaint against the service of a specialist clinic Pdf Version
1995/1996
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March 1996
Complaint against the Immigration Department for refusal to disclose the reasons for rejecting the grant of entry visa for a foreign domestic helper Pdf Version
March 1996
Complaint against the Lands Department for failure to survey the boundary of a missing lot Pdf Version
March 1996
Complaint against the Post Office for loss of a speedpost item and its subsequent ineffective investigation Pdf Version
January 1996
Complaint against the Hospital Authority and the Urban Services Department for maladministration in connection with the disposal of an unclaimed body Pdf Version
December 1995
Complaint against the Rating and Valuation Department about a two year delay in the issue of a rating notice Pdf Version
November 1995
Complaint against Regional Services Department for food hygiene Pdf Version
November 1995
Complaint against Transport Department for relocation of a traffic signal post Pdf Version
September 1995
Complaint against the Transport Department for reneging on its written advice and failing to give satisfactory explanation Pdf Version
August 1995
Complaint against under the Hospital Authority for delay in issuing a medical report by a public hospital Pdf Version
April 1995
Complaint against the Housing Department for mishandling the complainant’s application for the purchase of a flat in the Home Ownership Scheme (HOS) Pdf Version
1994/1995
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March 1995
Complaint against the Administration and the Urban Council for maladministration in addressing the noise disturbance caused by pop concerts staged at the Hong Kong Stadium in March and April 1994 Pdf Version
December 1994
Complaint against the Water supplies Department for overcharging the complainant as a result of the department's reading the wrong meter and unreasonably refusing to refund to the complainant the overpaid water charges Pdf Version
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