Office Of The Ombudsman, Hong Kong

	December 2020 English version will be available soon.
	December 2020 Food and Environmental Hygiene Department failing to resolve obstruction problem caused by illegal extension of shops			Word Version
	September 2020 Regulating cages of carton recycler occupying public places by Food and Environmental Hygiene Department and Lands Department			Word Version
	July 2020 Conveyance of air mail by surface route by Post Office due to the coronavirus pandemic			Word Version
	July 2020 Procedures of Food and Health Bureau and Development Bureau for engaging contractors to build a quarantine centre			Pdf Version
	June 2020 English version will be available soon.
	June 2020 Handling of wild pig nuisance by Agriculture, Fisheries and Conservation Department			Word Version
	May 2020 Inadequacy in Transport Department's Procedures for Vehicle Particulars Certificate Applications			Word Version
	May 2020 Complaint against Water Supplies Department: An incident of anomaly in drinking water quality in a housing estate			Word Version
	May 2020 Complaint against Development Bureau for failing to assume responsibility for preserving some heritage items			Word Version
	April 2020 Agriculture, Fisheries and Conservation Department’s handling of a report on police officers’ alleged violation of Prevention of Cruelty to Animals Ordinance by sending a police dog to the scene where tear gas was used			Word Version
	April 2020 Handling by Social Welfare Department of a complaint against a residential care home for the elderly			Word Version
	April 2020 Airport Authority's measures taken to safeguard passengers' safety			Word Version
	April 2020 Airport Authority's airport management and contingency measures taken to safeguard interests of passengers			Word Version

	March 2020 Handling by Food and Health Bureau, Food and Environmental Hygiene Department, Lands Department and Highways Department of unauthorised display and affixing of bills and graffiti in public places
	March 2020 The handling by Lands Department of a short-term tenancy at nominal rent
	March 2020 Complaint against Food and Environmental Hygiene Department and Lands Department about the handling of prolonged occupation of a bicycle parking space by a suitcase
	January 2020 Housing Department failing to inform complainant that some pipeworks of his flat were located at the flat below such that he had not requested related pre-sale maintenance before he purchased the flat under the Tenants Purchase Scheme
	January 2020 Housing Department issued Flat Selection Notification twice under different schemes
	December 2019 Complaint against Food and Environmental Hygiene Department for failing to properly handle the hygiene problem caused by roadside car washing activities of car washing shops
	November 2019 Mishandling query and request repeatedly by The Joint Office for Investigation of Water Seepage Complaints
	November 2019 Correctional Services Department failed to use video-recording equipment to collect evidence when an inmate was suspected of violating discipline
	October 2019 Complaint against Hospital Authority about dispensing arrangements at St. John Hospital
	September 2019 Complaint about blindly granting more time to mini-storage premises operators to abate fire hazards and failing to inform the public of those non-compliant mini-storage premises
	August 2019 Omission by Department of Health and Social Welfare Department to include persons with disabilities receiving Comprehensive Social Security Assistance as an eligible group under the Vaccination Schemes
	July 2019 Complaint against Agriculture, Fisheries and Conservation Department and Hospital Authority for improper handling of a dog biting incident in which the complainant was injured
	June 2019 Complaint against Education Bureau for delay in provision of hearing aid fitting services
	June 2019 Handling by Agriculture, Fisheries and Conservation Department of a dog arriving in Hong Kong from Thailand
	May 2019 Complaint about imposition of unreasonable requirements for compliance by the mini-storage industry
	April 2019 Complaints against the Post Office and Rating and Valuation Department for Discontinuation of Postal Service to an Address in a Village in the New Territories

	September 2018 Transport Department’s Improper Arrangement for Implementation of Two-way Toll Collection at the Lantau Link That Caused Serious Traffic Congestion			Pdf Version
	April 2018 Handling of a Complaint by Highways Department and Labour Department about Inadequate Safety Measures for Lifting Operations in a Government Infrastructure Project			Pdf Version

November 2017

Handling of an Application for Housing Transfer by Social Welfare Department and Housing Department

Pdf Version

December 2016

Complaints against Buildings Department for Defective Follow-up Actions on Removal Orders

Pdf Version

	28 January 2016 Handling of Food Safety Complaints by Food and Environmental Hygiene Department			Pdf Version
Sept 2015	Complaint against Food and Environmental Hygiene Department for Delay in Collecting Food Sample for Testing

	January 2015 Complaint against Airport Authority for Mishandling Enquiries about CCTV System			Pdf Version
	October 2014 Food and Environmental Hygiene Department’s arrangements in allocating columbarium niches			Pdf Version
	October 2014 Water Supplies Department and Lands Department for refusal to take over and maintain waterworks in Government road areas			Pdf Version

October 2013

Complaint against Transport Department about Handling of Taxi Complaints

Pdf Version

March 2013	Complaint against Lands Department for Delay in Taking Lease Enforcement Actions	Pdf Version
March 2013	Complaint against Agriculture, Fisheries and Conservation Department, Transport Department and Highways Department for Failing to Implement Properly the Restriction on Vehicular Entry into a Country Park on General Holidays	Pdf Version
January 2013	Complaint against Transport Department, Lands Department and Home Affairs Department about Unlawful Occupation of Government Land	Pdf Version
January 2013	Complaint against Social Welfare Department for Unreasonableness in its Assessment of the Income of CSSA Recipients	Pdf Version
May 2012	Complaint against Three Government Departments for Failing to Curb the Unauthorised Activities of a Hawker Stall	Pdf Version

February 2012	Complaint against Agriculture, Fisheries and Conservation Department for Failure to Discharge Its Duties to Properly Handle Stray Cat Nuisance	Pdf Version
February 2012	Complaint against Lands Department for Refusal to Deal with an Unauthorised Structure on "Government Property"	Pdf Version
April 2011	Complaint against Seven Government Departments for Delay in Handling a Road Repair Works	Pdf Version
April 2011	Complaint against Housing Department for Failing to Allocate Public Rental Housing Flats Fairly	Pdf Version

December 2010	Complaints about Water Meter Mix-up	Pdf Version
May 2010	Complaint about Illegal Parking of Bicycles at a Public Transport Interchange	Pdf Version

October 2009	Complaint against Lands Department and Land Registry	Pdf Version
June 2009	Complaint against Agriculture, Fisheries and Conservation Department and Efficiency Unit for Euthanising a Dog Reported Lost	Pdf Version

June 2008

Complaint against Hong Kong Examinations and Assessment Authority

Pdf Version

November 2007	No fore-warning on surcharge for overstaying in public housing unit	Pdf Version
November 2007	Inadequate disclosure to Home Ownership Scheme purchasers on slope maintenance responsibility	Pdf Version

December 2006

Complaint against Vocational Training Council for impropriety in conducting a tender exercise

Pdf Version

January 2006	A Case involving Two Concurrently Valid Endorsements: Complaint against Immigration Department Unfounded	Pdf Version
October 2005	Complaint against Housing Department, Lands Department and Planning Department for shirking responsibility and delay in handling an unauthorised structure	Pdf Version
October 2005	Complaint against Office of the Telecommunications Authority and Buildings Department for impropriety in approving an application for installation of a mobile telephone base station	Pdf Version
June 2005	Complaint against Social Welfare Department for delay in processing an application for disability allowance	Pdf Version
June 2005	Complaint against Lands Department for delay in handling water seepage problem on a retaining wall	Pdf Version

January 2005	Complaint against six Government departments for failing to resolve the problem of laundry drying in public places	Pdf Version
January 2005	Complaint against the Official Receiver's Office for delay in following up a report of bankruptcy offence	Pdf Version

March 2004	Two complaints against Housing Department respectively for - (a) delay in resolving a case of seepage on the ceiling; and (b) unfair treatment to the tenant whose unit was alleged to have caused the seepage	Pdf Version
January 2004	Complaint against Housing Department for delay in processing a report on using a forged document to apply for public housing	Pdf Version
January 2004	Complaint against Buildings Department for impropriety in carrying out emergency works	Pdf Version
December 2003	Complaint against Food and Environmental Hygiene Department for impropriety in handling the withdrawal of an application for transfer of food business licence	Pdf Version
August 2003	Complaint against Housing Department for ineffective supervision of a property services company which resulted in prolonged occupation of venues in a public housing estate	Pdf Version
August 2003	Complaint against Home Affairs Department for maladministration in assisting an owner to obtain the ownership records of an estate free of charge	Pdf Version

March 2003	Complaint against Drainage Services Department, Home Affairs Department and Lands Department for dodging responsibility to repair a damaged stream bank/retaining wall adjacent to a house	Pdf Version
February 2003	Complaint against Fire Services Department for improperly handling an application for Fire Services Certificate	Pdf Version
February 2003	Complaint against Hong Kong Housing Authority and Housing Department for mismanagement in the sell-back of an HOS flat	Pdf Version
November 2002	Complaint against Buildings Department for impropriety in handling the maintenance of the external walls of a Building	Pdf Version
November 2002	Complaint against Buildings Department for impropriety in handling the repair of a party wall	Pdf Version
October 2002	Complaint against Housing Department for delaying the processing of application for Autopay and unreasonably refusing the complainant to use Payment by Phone Service to pay rent	Pdf Version
August 2002	Complaint against Leisure and Cultural Services Department for improper procedures of handling books returned by borrowers	Pdf Version
August 2002	Complaint against Housing Department for collecting excessive debris removal charge	Pdf Version
July 2002	Complaint against Leisure and Cultural Services Department for tolerating swimming clubs conducting improper teaching activities in public swimming pools and obstructing other swimmers	Pdf Version
July 2002	Complaint against Leisure and Cultural Services Department for Unreasonably Rejecting Applications for Hiring of its Venues	Pdf Version

December 2001	Complaint against Housing Department for sending out messages little short of being threatening to staff upon implementation of the Voluntary Departure Scheme; issuing guidelines to staff misleading them into believing that no ceiling would be set on the number of units to be outsourced under the Management Buy Out Option; and adopting a double standard in that only the shareholding employees were allowed to apply for reinstatement	Pdf Version
December 2001	Complaint against the staff of the Kowloon-Canton Railway Corporation for failure to follow the ticket-checking procedure properly	Pdf Version
December 2001	Complaint against the Leisure and Cultural Services Department for failing to properly manage the “licensed area” at the light refreshment restaurant premises leased to the complainant and recovering from him the costly expenses incurred by the reinstatement works	Pdf Version
September 2001	Complaint against Government Supplies Department and Hospital Authority for premature award of contract for supply of medical oxygen and containers	Pdf Version
September 2001	Complaint against the Housing Department for failing to arrange an open tender for the provision of decoration debris removal service to a newly completed estate	Pdf Version
April 2001	Complaint against the staff of the Housing Department for entering the private tenement flat of the complainant without giving a reasonable explanation and asking her young daughter to sign on documents which she did not understand	Pdf Version

January 2001	Complaint against the Buildings Department, Lands Department and Planning and Lands Bureau for maladministration relating to the title deeds of houses in Fairview Park	Pdf Version
November 2001	Complaint against the Census and Statistics Department for wrongly sending its Notices on Lodgement of Import/Export/Re-export Declaration despite repeated complaints	Pdf Version
September 2000	Complaint against the Housing Department for (a) impropriety in handling the complainant’s request for a credit of 3 years’ waiting time in respect of his application for public housing and (b) failure to give him a written reply in response to his request	Pdf Version
September 2000	Complaint against the Lands Department, Home Affairs Department, Environmental Protection Department, Planning Department and Transport Department for unreasonably approving the re-grant of a site for use as public car park	Pdf Version
August 2000	Complaint against the Inland Revenue Department for committing the same mistake for two consecutive years of assessment	Pdf Version
August 2000	Complaint against the former Regional Services Department for impropriety in the service of summonses	Pdf Version
June 2000	Complaint against a doctor of the Hospital Authority for falsely stating that the complainant had not requested to see the District Judge or Magistrate	Pdf Version

February 2000	Complaint against the Housing Department for: (a) cancelling the complainant’s application for special transfer without giving her prior written notice and clearly explaining to her the reasons for the cancellation; and (b) misleading her into believing that she would be given three offers of public rental flat allocation	Pdf Version
February 2000	Complaint against the former Agriculture and Fisheries Department and the Lands Department for evading responsibility and delaying action on a tree which posed danger to passers-by	Pdf Version
January 2000	Complaint against Transport Department for failure to monitor/supervise the operation of the Hongkong & Yaumati Ferry Co Ltd (HYF) sufficiently during the course of preparation for and commissioning of the new Cheung Chau - Central, Mui Wo - Central and Peng Chau - Central licensed ferry services which commenced operations on 1 April 1999	Pdf Version
November 1999	Complaint against the Social Welfare Department for: (a) the unreasonable procedures in the review of the Disability Allowance payable to the complainant, and (b) the unfriendly manner of the caseworker	Pdf Version
August 1999	Complaint against the Housing Department for : (a) delay of some five months in notifying the complainant about the cancellation of his application for public housing; and (b) mishandling his letters	Pdf Version
May 1999	Complaint against the Lands Department for delay and mishandling of the applications for change of trade and change of tenancy in respect of a Short Term Tenancy	Pdf Version
May 1999	Complaint against a hospital under the Hospital Authority for its refusal to loan an X-ray film for use by a private hospital as reference	Pdf Version

March 1999	Complaint against the Housing Department for delay in handling an application for external transfer on medical grounds	Pdf Version
March 1999	Complaint against the Buildings Department for failing to identify an unauthorized structure during an inspection and to offer a written explanation for the issue of a superseding order	Pdf Version
March 1999	Complaint against the Transport Department and the Administrative Office of a Magistracy of the Judiciary	Pdf Version
March 1999	Complaint against the Housing Department for unreasonably laying a communal salt water pipe which runs through their Home Ownership Scheme flats without their knowledge	Pdf Version
March 1999	Complaint against the Buildings Department for delay in taking follow-up action after serving a Demolition Order	Pdf Version
February 1999	Complaint against the Securities & Futures Commission about impropriety in handling the complainant's application for a replacement registration certificate	Pdf Version
February 1999	Complaint against the Inland Revenue Department for over-assessment on tax liabilities and repeated problems of lack of internal communication and co-ordination	Pdf Version
December 1998	Complaint against the Hong Kong Housing Society and the Housing Department for maladministration in handling matters relating to the construction and sale of flats of a housing estate	Pdf Version
December 1998	Complaint against the Home Affairs Department for not adhering to its own Working Guidelines in handling an application under Section 3A of the Building Management Ordinance (BMO) in respect of the formation of an Owner' Corporation for a group of private residential buildings	Pdf Version
November 1998	Complaint against the Social Welfare Department for having unreasonably suspended payment of his Disability Allowance	Pdf Version
November 1998	Complaint against the Buildings Department for maladministration in regard to the issue of a removal order	Pdf Version
November 1998	Complaint against the Water Supplies Department for failing to take action to disconnect the water supply to a premises according to the law, resulting in the complainant's being accused by the Department of default in the payment of the water charges for the period from 1995 to 1997	Pdf Version
October 1998	Complaint against the Hospital Authority for failure to give proper medical treatment and improperly requesting the complainant to sign a "Discharge Against Medical Advice" form	Pdf Version
October 1998	Complaint against the Immigration Department for mistakenly requesting the Correctional Services Department to bring the complainant to the immigration office for interview	Pdf Version
October 1998	Complaint against the Lands Department for permitting the developer of small houses to remove a footpath without prior consultation with the affected residents	Pdf Version
September 1998	Complaint against the Electrical & Mechanical Services Department and the Highways Department for mishandling a claim for repair cost against the complainant in respect of a traffic accident involving government properties	Pdf Version
August 1998	Complaint against the Student Financial Assistance Agency (SFAA) for delay in handling an application under the Local Student Finance Scheme (LSFS) and poor attitude of the processing officer concerned (August 1998)	Pdf Version
August 1998	Complaint against the Housing Department for unreasonable deletion from a tenancy without provision of proper rehousing	Pdf Version
July 1998	Complaint against the Marine Department (MD) for prohibiting the handling of containers at the eastern end of a Public Cargo Working Area	Pdf Version
May 1998	Complaint against the Works Bureau , Territory Development Department, Drainage Services Department and Highways Department in connection with the handling of the flooding in Mongkok	Pdf Version
May1998	Complaint against the Urban Services Department, the Home Affairs Department and Land Development Corporation for maladministration in regard to the reprovisioning arrangements for the business stalls affected by a LDC redevelopment program	Pdf Version
May 1998	Complaint against the Housing Department for delay in the payment of Domestic Removal Allowance in Temporary Housing Clearance	Pdf Version
April 1998	Complaint against the Water Supplies Department for inappropriately handling a complaint about water pressure at the complainant's house and asking her to install a water pipe at her own cost instead of honouring its promise to replace the pipe at her house	Pdf Version
April 1998	Complaint against the Lands Department for mishandling an application for relocation of a temple and the Housing Department for failure to make reprovisioning of the temple before cancelling its temporary licence	Pdf Version
April 1998	Complaint against the Government Laboratory for taking unreasonably long time in producing a toxicological examination report, and the Department of Health for failing to inform the complainant on the progress of the said report and refusing to provide the telephone number of the Govt. Lab	Pdf Version

March 1998	Complaint against the Hong Kong Housing Society for setting unreasonable eligibility criterion and making changes to complainant's application without his consent	Pdf Version
March 1998	Complaint against the Judiciary - mistakenly given the complainant a copy of a written judgment and not concerning his application for leave to appeal against jurisdiction	Pdf Version
March 1998	Complaint against the Legal Aid Department for inappropriately advising legal aid applicant to withdraw his appeal lodged with the court against the refusal of legal aid	Pdf Version
February 1998	Complaint against the Lands Department for delay in processing an application for building a small house and for mishandling the small house application	Pdf Version
February 1998	Complaint against Hong Kong Housing Authority and Water Supplies Department for delay in carrying out rectification works to installation of protection cage to water meters	Pdf Version
January 1998	Complaint against the Regional Services Department for having made serious mistakes in its planning, design and construction of a restaurant site at a new park	Pdf Version
January 1998	Complaint against the Hospital Authority for failure to attend to a patient promptly and for mishandling a complaint	Pdf Version
December 1997	Complaint against the Inland Revenue Department - delay in responding to a tax objection.	Pdf Version
November 1997	Complaint against the Highways Department, the Territory Development Department and the Lands Department for failing to erect street name plates at four new streets in Fanling in a timely manner	Pdf Version
November 1997	Complaint against the Judiciary for incorrectly informing an appellant that translation of court documents would not be provided	Pdf Version
November 1997	Complaint against the Hospital Authority for lack of consideration towards the well-being of the patient, resulting in delay in giving suitable medical treatment	Pdf Version
October 1997	Complaint against the Housing Department for unreasonably deleting the complainant's grandson from the public housing tenancy	Pdf Version
October 1997	Complaint against the Lands Department and the Urban Services Department for failing to take enforcement action against an illegal structure and poor co-ordination between the two departments in handling this complaint	Pdf Version
September 1997	Complaint against the Inland Revenue Department - raising demand for salaries tax on a taxpayer without ascertaining his chargeability, and failing to effectively convey its tax demand and taking tax recovery action unjustifiably	Pdf Version
September 1997	Complaint against the Transport Department for providing misleading information to the Transport Advisory Committee	Pdf Version
August 1997	Complaint against the Health and Welfare Bureau for inadequate consultation on Medical Registration (Amendments) Ordinance	Pdf Version
July 1997	Complaint against the Security Branch for delay in handling an Immigration Appeal	Pdf Version
June 1997	Complaint against the Judiciary for ill-manner of a Labour Tribunal officer, keeping a client waiting for an unduly long time, inappropriately arranging the client to be interviewed together with another client, and failing to timely inform the client that his attendance at the tribunal hearing was no longer required	Pdf Version
June 1997	Complaint against the Social Welfare Department for delay in the release of the second payment of the Criminal Injuries Compensation	Pdf Version
may 1997	Complaint against the Post Office for unreasonably requiring the payment for the change of the postal franking machine die	Pdf Version
May 1997	Complaint against the Economic Services Branch, Government Secretariat for withholding two consultancy study reports without a valid reason under the Code on Access to Information	Pdf Version
April 1997	Complaint against the Lands Department and the Agriculture and Fisheries Department for delay in taking enforcement action against unauthorised developments of a recreational resort on government land in a country park in the New Territories	Pdf Version

March 1997	Complaint against Security Branch, Government Secretariat - giving insufficient notice in inviting applications for funding support, failing to duly and thoroughly assess a funding application, and refusing to answer related enquiries	Pdf Version
February 1997	Complaint against the Water Supplies Department for overcharging and for the impudent attitude of the staff in handling the complaint	Pdf Version
January 1997	Complaint against the Hospital Authority for the poor co-ordination between the Department of Surgery and the Intensive Care Unit in the Prince of Wales Hospital, resulting in the repeated postponement of operation for the complainant’s father	Pdf Version
November 1996	Complaint against the Mass Transit Railway Corporation for unsatisfactory tendering method in arranging building insurance for a MTRC managed housing estate	Pdf Version
November 1996	Complaint against the Official Receiver’s Office for undue delay in gazetting an Order to rescind a Receiving Order and unreasonably expecting payment for the gazetting expenses	Pdf Version
November 1996	Complaint against the Hospital Authority for the inefficient and ineffective system of retrieving patient records in the General Out-patient Department(GOPD) of Kwong Wah Hospital	Pdf Version
November 1996	Complaint against the Health & Welfware Branch for insufficient consultation on the building of a primary health care centre & nursing home	Pdf Version
October 1996	Complaint against the Transport Department for unreasonably refusing to grant exemption for the payment of First Registration Tax (FRT) on a motor vehicle	Pdf Version
June 1996	Complaint against Judiciary for improper arrangement in its notification	Pdf Version
May 1996	Complaint against the administration for the trade effluent surcharge scheme	Pdf Version
April 1996	Complaint against Hospital Authority for inappropriate placement of a patient suffering from an infectious disease next to complainant’s mother and impoliteness of a doctor	Pdf Version
April 1996	Complaint against the Hospital Authority for impropriety in handling a complaint against the service of a specialist clinic	Pdf Version

March 1996	Complaint against the Immigration Department for refusal to disclose the reasons for rejecting the grant of entry visa for a foreign domestic helper	Pdf Version
March 1996	Complaint against the Lands Department for failure to survey the boundary of a missing lot	Pdf Version
March 1996	Complaint against the Post Office for loss of a speedpost item and its subsequent ineffective investigation	Pdf Version
January 1996	Complaint against the Hospital Authority and the Urban Services Department for maladministration in connection with the disposal of an unclaimed body	Pdf Version
December 1995	Complaint against the Rating and Valuation Department about a two year delay in the issue of a rating notice	Pdf Version
November 1995	Complaint against Regional Services Department for food hygiene	Pdf Version
November 1995	Complaint against Transport Department for relocation of a traffic signal post	Pdf Version
September 1995	Complaint against the Transport Department for reneging on its written advice and failing to give satisfactory explanation	Pdf Version
August 1995	Complaint against under the Hospital Authority for delay in issuing a medical report by a public hospital	Pdf Version
April 1995	Complaint against the Housing Department for mishandling the complainant’s application for the purchase of a flat in the Home Ownership Scheme (HOS)	Pdf Version

March 1995	Complaint against the Administration and the Urban Council for maladministration in addressing the noise disturbance caused by pop concerts staged at the Hong Kong Stadium in March and April 1994	Pdf Version
December 1994	Complaint against the Water supplies Department for overcharging the complainant as a result of the department's reading the wrong meter and unreasonably refusing to refund to the complainant the overpaid water charges	Pdf Version

Investigation Reports

About this Office

Handling of Complaints

Direct Investigation

Publicity & Promotion

Publications

Recruitment