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OmbudsNews

13 May 2021

Issue No. 1 - Ombudsnews

1. Direct Investigation - Regulatory Regime for Lifts and Escalators

2. Direct Investigation - Management and Repair of Public Toilets by Food and Environmental Hygiene Department and Architectural Services Department

Pdf Version

17 December 2020	Issue No. 3 - Ombudsnews 1. Direct Investigation - Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports 2. Direct Investigation - Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks	Word Version
29 October 2020	Issue No. 2 - Ombudsnews 1. Direct Investigation - Maintenance and Repair of Play and Fitness Equipment in Public Rental Housing Estates Managed by the Housing Department 2. Direct Investigation -Monitoring of Outsourced Street Cleansing Services by the Food and Environmental Hygiene Department
9 July 2020	Issue No. 1 - Ombudsnews 1. Direct Investigation - Leisure and Cultural Services Department’s Allocation of Swimming Lanes in Public Swimming Pools and Its Monitoring Mechanism 2. Direct Investigation -Leisure and Cultural Services Department’s Regulation of Public Coaching Activities at Public Swimming Pools 3. Direct Investigation - Utilisation of Low-charge Hospital Beds in Private Hospitals

14 January 2020	Issue No. 2 - Ombudsnews 1. Direct Investigation -Education Bureau’s Mechanisms for Approving Applications for School Fee Revision by Direct Subsidy Scheme/Private Schools and Collection of Other Charges by Private Schools 2. Direct Investigation - Lands Department’s Enforcement against Commercial Use of Public Pedestrian Passages and Public Atria in Private Malls
October 2019	Issue No. 1 - Ombudsnews 1. Direct Investigation -Mechanism for Identifying and Reporting Suspected Child Abuse Cases 2. Direct Investigation - Government’s Planning and Arrangements for Ancillary Facilities for Electric Private Vehicles

12 March 2019	Issue No. 5 1. Direct Investigation -Government’s Follow-up Mechanism Regarding Psychological Health Assessment of School Children 2. Direct Investigation - Marine Department’s Arrangements for Private Vessel Moorings	Pdf Version
13 December 2018	Issue No. 4 1. Direct Investigation -Social Welfare Department’s Monitoring of Services of Residential Care Homes for the Elderly 2. Direct Investigation - Government’s Regulation of Proprietary Chinese Medicine	Pdf Version
18 October 2018	Issue No. 3 1. Direct Investigation -Housing Department’s Arrangement for Using Idle Spaces in Public Housing Estates 2. Investigation Report - Transport Department’s Improper Arrangement for Implementation of Two-way Toll Collection at the Lantau Link That Caused Serious Traffic Congestion	Pdf Version
30 August 2018	Issue No. 2 1. Direct Investigation - Food and Environmental Hygiene Department’s Rental Management of Market Stalls 2. Direct Investigation -Food and Environmental Hygiene Department’s Regulation of Market Stalls	Pdf Version
17 April 2018	Issue No. 1 1. Direct Investigation - Water Supplies Department's Maintenance of Government Water Mains and Risk Management 2. Direct Investigation -Government Departments' Handling of the Problem of Air-conditioner Dripping 3. Full Investigation Report - Handling of a Complaint by Highways Department and Labour Department about Inadequate Safety Measures for Lifting Operations in a Government Infrastructure Project	Pdf Version

1 February 2018	Issue No. 5 Brief Report for Calendar Year 2017	Pdf Version
1 February 2018	Issue No. 4 1. Direct Investigation - The Mechanism of the Food and Health Bureau and the Department of Health for Handling Smoking Offences 2. Direct Investigation -Government’s Control over Fly-tipping of Construction Waste and Landfilling Activities on Private Land	Pdf Version
13 November 2017	Issue No. 3 1. Direct Investigation - Food and Environmental Hygiene Department’s System of Safety Control for Imported Fruits and Vegetables 2. Investigation Report - Complaint about the Handling of an Application for Housing Transfer by Social Welfare Department and Housing Department	Pdf Version
12 September 2017	Issue No. 2 1. Direct Investigation - Lands Department's enforcement against a village house with irregularities 2. Direct Investigation - Leisure and Cultural Services Department's Criteria and Procedures for Procuring and Withdrawing Library Materials	Pdf Version
11 May 2017	Issue No. 1 1. Direct Investigation - Housing Department’s Mechanism for Taking Follow-up Action against Unauthorised Alterations by Public Housing Tenants 2. Direct Investigation - Government’s Regulation of Factory Canteens	Pdf Version

9 March 2017	Issue No. 4 1. Direct Investigation - Education Bureau’s Regulation of Institutions Offering Non-local Higher and Professional Education Courses 2. Direct Investigation - Government Regulation of Special Transport Services to Persons with Mobility Difficulties	Pdf Version
19 December 2016	Issue No. 3 1. Direct Investigation - Education Bureau’s Regulation of Kindergarten Application Fees 2. Investigation Report - Complaints against Buildings Department for Defective Follow-up Actions on Removal Orders	Pdf Version
13 September 2016	Issue No. 2 1. Direct Investigation - Lands Department’s System of Regularisation of Illegal Occupation of Government Land and Breach of Lease Conditions 2. Direct Investigation - Temporary Closure of Public Swimming Pools / Beaches under Leisure and Cultural Services Department Due to Shortage of Lifeguards	Pdf Version
14 June 2016	Issue No. 1 1. Direct Investigation - Marine Department’s Follow-up Mechanism on Recommendations Made in Marine Incident Investigation Reports 2. Direct Investigation - Government’s Tree Management Regime and Practices 3. Direct Investigation - Government’s Handling of Four Stonewall Trees along Bonham Road	Pdf Version

28 January 2016	Issue No. 5 Brief Report for Calendar Year 2015	Pdf Version
28 January 2016	Issue No. 4 1. Direct Investigation - Government’s Implementation of Strengthened Control of Exhaust Emissions from Petrol and LPG Vehicles 2. Investigation Report - Handling of Food Safety Complaints by Food and Environmental Hygiene Department	Pdf Version
10 December 2015	Issue No. 3 1. Direct Investigation - Method of Calculation of Waiting Time for Public Rental Housing and Release of Information 2. Direct Investigation - Management of Permitted Burial Grounds	Pdf Version
Aug 2015	Issue No. 2 1. Direct Investigation - Water Supplies Department’s Mechanism for Handling Leaks of Private Water Pipes 2. Direct Investigation - Regulation of Fire Safety Measures for New Territories Exempted Houses	Pdf Version
May 2015	Issue No. 1 1. Direct Investigation- Rating and Valuation Department’s Regulation of Display of Building Numbers 2. Direct Investigation - Safety Regulation of Eco-friendly Refrigerants	Pdf Version

24 March 2015	Issue No. 5 1. Direct Investigation- Procedures for Approval of Loan Applications and Recovery of Debts under the Non-means-tested Loan Scheme 2. Direct Investigation- Education Bureau’s Non-disclosure of Teachers’ Registration Status	Pdf Version
27 January 2015	Issue No. 4 Brief Report for Calendar Year 2014	Pdf Version
27 January 2015	Issue No. 3 1. Direct Investigation- Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing 2. Investigation Report- Complaint against Airport Authority for Mishandling Enquiries about CCTV System	Pdf Version
13 October 2014	Issue No. 2 1. Direct Investigation- Government’s Regulation of Guesthouses 2. Investigation Report- Improper Arrangements in Allocating Columbarium Niches by Food and Environmental Hygiene Department 3. Investigation Report- Refusal by Water Supplies Department and Lands Department to Take Over and Maintain Waterworks in Government Road Areas	Pdf Version
26 June 2014	Issue No. 1 1. Direct Investigation-Regulatory Measures and Enforcement Actions against Street Obstruction by Shops 2. Direct Investigation- Management and Release of Patient Records by Hospital Authority	Pdf Version

20 March 2014	Issue No. 4	Pdf Version
23 January 2014	Issue No. 3	Pdf Version
24 October 2013	Issue No. 2	Pdf Version
9 May 2013	Issue No. 1	Pdf Version

10 January 2013	Issue No. 3	Pdf Version
19 Sep 2012	Issue No. 2	Pdf Version
31 May 2012	Issue No. 1	Pdf Version

23 February 2012	Issue No. 3	Pdf Version
15 September 2011	Issue No. 2	Pdf Version
19 April 2011	Issue No. 1	Pdf Version

21 December 2010	Issue No. 3	Pdf Version
9 September 2010	Issue No. 2	Pdf Version
13 May 2010	Issue No. 1	Pdf Version

28 January 2010	Issue No. 4	Pdf Version
29 October 2009	Issue No. 3	Pdf Version
27 August 2009	Issue No. 2	Pdf Version
2 June 2009	Issue No. 1	Pdf Version

26 March 2009	Issue No. 3	Pdf Version
18 December 2008	Issue No. 2	Pdf Version
26 June 2008	Issue No. 1	Pdf Version

10 April 2008	Issue No. 4	Pdf Version
13 March 2008	Issue No. 3	Pdf Version
14 February 2008	Issue No. 2	Pdf Version
1 November 2007	Issue No. 1	Pdf Version

19 April 2007	Issue No. 6	Pdf Version
22 March 2007	Issue No. 5	Pdf Version
7 December 2006	Issue No. 4	Pdf Version
16 November 2006	Issue No. 3	Pdf Version
14 September 2006	Issue No. 2	Pdf Version
6 April 2006	Issue No. 1	Pdf Version

19 January 2006	Issue No. 5	Pdf Version
27 October 2005	Issue No. 4	Pdf Version
1 September 2005	Issue No. 3	Pdf Version
22 June 2005	Issue No. 2	Pdf Version
7 April 2005	Issue No. 1	Pdf Version

20 January 2005	Issue No. 6	Pdf Version
16 December 2004	Issue No. 5	Pdf Version
4 November 2004	Issue No. 4	Pdf Version
26 August 2004	Issue No. 3	Pdf Version
30 June 2004	Issue No. 2	Pdf Version
20 May 2004	Issue No. 1	Pdf Version

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